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One-Line Bio

I can help your company create customer evangelists, engaged employees and sustain or increase the positive cash-flows that result.

Biography

I lead a small telecom service provider, post-911, through two economic downturns, and an industry whose prices fell by more than 70%, reaching 80% revenue growth while keeping cash-flows positive during this same time period.

We were able to reach these goals by creating an engaged employee group, topgrading each employee to insure we had A+ players, slavish devotion to customers and their needs, together with early adoption of social media including blogs and podcasts.

Interests

Small business solutions, networking in-person or with online social media, innovation, engaged employees, customer evangelists, college basketball, running.