Insurance Companies Beware: Someone that matters may be listening

Secret shoppers have hit the insurance industry. WSJ's healthcare blog reports Uncle Sam may be a secret shopper with the health insurance industry.

So...if you’re an insurance company promoting your Medicare Advantage plan during open-enrollment season beware. The person you are pitching may be a “secret shopper” with a government badge and a license to listen.

That struck me as oddly revealing. It's not the consumers the health insurance industry has to fear may be listening....it's that someone with power may be listening. That's the problem with our healthcare system. We, the consumer, have no power, no voice.  We, the users of this system are the ones whose opinions, reports, complaints, matter the least.  And it's no surprise that this industry is the most dysfunctional.