Chris Zane is founder and CEO of Zane's Cycles which has achieved an average annual growth rate of 23% annual since 1980 when it opened.
How?
"Zane credits his success to giving 'extraordinary customer service with the help of an empowered team of employees...The whole thing is about having a good time. Being positive. People have to be happy at work.' "
His book, Reinventing the Wheel: The Science of Creating Lifetime Customers, shares his story, his journey, to reinventing the wheel for his business and along the way creating lifetime customers over 3 or 4 recessions, three wars, 7 presidential elections....and achieved that stunning growth rate selling bicycles.
Here's a great clip of Chris Zane discussing his commitment to customers and some of the decisions he's made along the way to consistently honor that commitment and even keep pushing the limits of that commitment. And his customers keep benefiting at each step. And so do the results for his company.
Our conversation starts at 9:30 AM, Central. Come join us at either of these two listening options:
LIVE
1. Listen in streaming mode at this link.
2. Call 646-915-9212, here in the US, during the live portion of the show: 9:30 Am, Central to 10:30 AM, Central.
LATER
1. Listen in streaming mode at this link.
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