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May 27, 2008

Banks Can Do a Better Job Serving Small Business

From Aite Group LLC comes a report that describes the Mistakes Banks Make When Serving Small Business. The three are:

* Graphical Capabilities

* Cash Flow Forecasting Tools

* Tracking Uncleared Checks and Electronic Payments

Having been a small business CEO, I can say they're right. Those serve as three missed opportunities. Our banks never offered those.

But where they really missed serving small business needs, the real missed opportunity, was in basic customer service. Things like answering the phones, being helpful, providing accurate information, being flexible....all seemed outside their mission statements. We used national and local banks. And the attitude towards service was remarkably consistent.

Link from Payment News.

Posted on May 27, 2008 at 12:48 PM in Small business resources |

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