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September 05, 2014

Countries with Best Customer Service: "We're Number 15! We're Number 15!"

via crm.financesonline.com

Huh.

Seeing this is almost like seeing blog post trashing your wife or mom or sister.  I got a little bristly. C'mere. Say it again.

I mean c'mon, Customer Service ... we own that, right? Right?

Turns out we don't. There are too many reputable sources listed here.

I can't complain, really. I know good, professional, courteous and useful customer service has become so rare that when I encounter it I tell the CSR how much I enjoyed it,  how it made my day, thank them for it.

I think the decline in our customer service reflects a decline in our country's rules of behavior, levels of courtesy, our compassion and empathy. It reflects corporate priorities that put shareholder returns over employee training and customer satisfaction.

I'd like to say Well, we've hit bottom. Nothing but upside now. I don't think we have, yet.

 

Posted on September 05, 2014 at 05:34 AM in customer evangelism |

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    a bigger challenge than I predicted. It’s not what to say that challenged me. It’s what NOT to say. I start reading and within 3-4 paragraphs, I’m nodding my head and saying Yes, yes, exactly. Bam. Bam, baby. Yeah, come on. Can I get a witness. Then I want to share verbatim Jackie’s translation of Gaga’s strategy. Here’s why. It’s a strategy with 7 steps that any, ANY, business can execute under its own terms and under its own budget no matter how small or large. Granted, I enjoy reading this strategy as it’s applied to Gaga. And Jackie's a good writer. But, what's really inspiring is understanding how even a car wash could apply this strategy with these 7 steps and find success. You could build a global empire selling gardening mulch if you followed these 7 steps. And you could lower your advertising and marketing budgets, to boot.

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